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152 pages. Volume 98, number 1.
Features: *Are you undervaluing your customers?: It's time to start measuring and managing their worth *How to value a company by analyzing its customers: A guide to customer-based corporate valuation *"Over time , the market will demand this information": Vanguard chairman emeritus Jack Brennan on corporate disclosure *Competing in the age of AI: How machine intelligence changes the rules of business *Managing the most expensive patients: A new primary-care model can lower costs and improve outcomes *The new analytics culture: What email, Slack, and Glassdoor reveal about your organization *The transformer CLO: The role of chief learning officer isn't just about training anymore *When data creates competitive advantages . . . and when it doesn't *The elements of good judgement: how to improve your decision-making *Taming complexity: Make sure the benefits of any addition to an organization's systems outweigh its costs *Choke points: Countries are turning economic infrastructure into political weapons, and that poses a major risk to business *Why boards should worry about executives' off-the-job behavior: DUIs, traffic tickets, and other factor can raise on-the-job risks. Plus an upside to boredom, a new way to look a sponsorship, why awards can be demotivating and more *Advertising makes us unhappy: The more a country spends on ads, the less satisfied its citizens are *The founder of Chewy.com on finding the financing to achieve scale: More exciting than the company's multibillion-dollar sale was the first significant investment *Building an ethical career: A three-stage approach to navigating moral challenges at work *Give your colleague the rating he deserves-or the one he wants?: Not all the members of a high-profile team are doing their share of the work *#MeToo's legacy: Lessons from the movement, and what women want next
Harvard Business School Publishing Corporation
Publication Date:1 January 2020
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